Help and contact

Leben in Deutschland Support

Tell us what happened, which iPhone and iOS version you use, and the app version shown in Settings. Please do not send passwords, payment-card details, or identity documents.

Frequently asked questions

How do I restore the full version?

Open Leben in Deutschland, go to Settings, and select “Restore Purchase.” Make sure your device is signed in with the same Apple Account that completed the original purchase. Apple processes the restoration; you will not be charged again for the same non-consumable purchase.

Why is a translation not available yet?

Leben in Deutschland uses Apple’s system translation technology. A compatible language model may first need to be downloaded by iOS. Connect to the internet, try the translation again, and allow iOS to prepare the requested language. Once the required resources are installed, translation can work on the device.

Where is my progress stored?

Your learning progress, preferences, and mock-exam history are stored locally on your device. Leben in Deutschland does not use an account or cloud-based progress profile. Deleting the App may remove this local information.

Is Leben in Deutschland an official government app?

No. Leben in Deutschland is an independent study aid and is not affiliated with BAMF or another government authority. Always confirm legal requirements, official test content, dates, and procedures with the responsible authority.

How quickly will I receive a reply?

We aim to respond to support emails within three business days. More complex technical issues may require additional time.

Developer contact

Dmytro Hriza
Developer of Leben in Deutschland
support@lumo.kids